When filing a complaint, the First Step is to file the complaint with the Manager of that Department. If you are not happy with the response the Second Step is to raise it raise it with Mr Stephen Revell, email: stephen.revell@easyhomes.co.uk.
If you are still not happy the response or outcome, the Third Step and final step is to raise the complaint with the Director.
Any complaint regarding Easy Homes Mcr Ltd. service or staff should follow this procedure
All complaints will be acknowledged within 5 to 7 business days and an investigation will be undertaken. A written outcome of the investigation will be returned to you within 15 to 20 business days.
If you are not satisfied with the outcome, we ask that you allow us one more opportunity to resolve your complaint by contacting us again using via our contact details.
Your complaint will be acknowledged within 3 to 5 business days and an investigation undertaken. A written outcome of the second investigation will be returned to you within 15 – 20 business days.
If the complaint cannot be resolved, it can be pursued via The Property Ombudsman (TPO) using the following details:
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire, SP1 2BP